CSW: Up in the Air
If there is a benefit to flying back and forth across the country a few zillion times, it’s that on occasion, you get some perks, like being seated in first class. Somehow the Gods were on my side yesterday, and I got upgraded to first.
As I settled in to my relatively posh digs, I noticed that the guy next to me had that outdoorsy look and had a really cool vintage bag with a Jansport logo on it. Well turns out he’s Skip Lowell, on of the original founders of Jansport back in the 60’s. I told him how impressed I was that they recently replaced a five year roller I had sent in with a brand new bag. That, my friends is a pretty damn good warranty. We had a really fun conversation about a non-profit he works on that provides outdoor trips to urban youth, and I must say, it’s quite clear why Jansport has a pretty devoted following, myself included.
I mean, could you imagine if a MFDB manufacturer had a similar warranty policy? Yes, I know electronics are much more cost intensive, but to have them say “yes, our product is expensive, but we’ll stand behind it 100% and help you out because you are a customer and we want you to remain one for a long, long time.” I think that would be a major advantage over DSLR’s because you’ve drawn a pretty big line between amateur and professional, and many more might consider such a major investment if it was protected in the long run.
Just my 2 cents as I sit here 37,000 feet in the air. But then again, what do I know. My head must be in the clouds.
